The DNA of strategic strength an organization can have is
listening. Thanks Judy for the clarity of your presentation and this video of Tom Peters. Philip Harland goes in the same way with his book: Trust me, I’m the patient.
Clint Fyke
27 September 2013
I find two more things that keep people talking once they stop are:
1) simply say “and” or “what’s next?” with a questioning or curious tone
2) repeat what they said, using their words, it demonstrates that you were listening, that you valued their words and their communication was heard. Ask for clarification if unsure, your “what kind of … Is that?” Is such a question, but you also go for an implication by adding “so?” Or, some other kind of relation that you want information about. “And that means….?” “That causes…?” “That supports….?” That reveals…” “That leads you to believe …?” Let them fill in the blank and just let the run up direct them.
Control their focus and get them to be a tour guide of the scenery.
You can also go for temporal information and relationships. “So that explains,,,?” “This allows…?” “This presupposes x …, if, then what, if not, then what?” “So now…?” “And that causes…?” “And that keeps what from happening?” “So, as a result …?” “And that led to…?”
Comments from original on judyrees.co.uk
Donald Fortin
26 September 2013
The DNA of strategic strength an organization can have is
listening. Thanks Judy for the clarity of your presentation and this video of Tom Peters. Philip Harland goes in the same way with his book: Trust me, I’m the patient.
Clint Fyke
27 September 2013
I find two more things that keep people talking once they stop are:
1) simply say “and” or “what’s next?” with a questioning or curious tone
2) repeat what they said, using their words, it demonstrates that you were listening, that you valued their words and their communication was heard. Ask for clarification if unsure, your “what kind of … Is that?” Is such a question, but you also go for an implication by adding “so?” Or, some other kind of relation that you want information about. “And that means….?” “That causes…?” “That supports….?” That reveals…” “That leads you to believe …?” Let them fill in the blank and just let the run up direct them.
Control their focus and get them to be a tour guide of the scenery.
You can also go for temporal information and relationships. “So that explains,,,?” “This allows…?” “This presupposes x …, if, then what, if not, then what?” “So now…?” “And that causes…?” “And that keeps what from happening?” “So, as a result …?” “And that led to…?”